Service & Billing Policies
Pricing, billing and setup rules for CMS Nexus software and services.
Software pricing
Basic: USD 110/month, 10 users and 5,000 contacts. Growth: USD 297/month, 25 users and 25,000 contacts. Professional: USD 430/month, 50 users and 75,000 contacts. Prices are in USD. Local currency equivalents shown on the website are for reference only. Taxes and payment fees are not included.
Annual billing and additional seats
Annual billing applies a 10% discount to twelve monthly payments and is charged upfront; annual totals are rounded down to whole currency units. Additional seats are USD 30 per seat per month.
Usage-based charges and add-ons
Phone numbers, calling, SMS/MMS, email, email validation, Voice AI and Conversation AI, premium workflow actions, external AI models and address autocomplete are billed by usage or by the applicable billing unit. Phone charges still apply when using Voice AI. Optional add-ons (such as WhatsApp messaging, AI subscriptions and Workflow Pro, domains and dedicated email IPs, WordPress hosting, listings and SEO, branded or white-label apps, premium support and the HIPAA add-on, subject to eligibility) are charged separately when contracted and available. Some AI assistants are included subject to applicable limits. Advertising spend is always separate.
The applicable CMS Nexus rate and billing unit are confirmed with you before any extra is activated.
System setup, quoted after project review
Each software subscription includes one hour of initial guidance. Full system setup, configuration, integrations, data migration and custom automations are separate professional services. We review your requirements and define the services, scope, estimated hours and hourly rate before providing a quote. Work starts after you approve the proposal. Additional technical work is billed by the hour at the agreed rate.
Professional services
Each service is priced in its Order. Starting prices published on the website (such as Nexus Smart Secretary from USD 197/month and Nexus Prime 360 from USD 450/month) are indicative; included operator hours, service language, usage and overage charges are defined in the Order. Nexus Talent 360 is USD 1,500 per one-time package for up to ten recruitment processes; it is not a promise of ten hires and does not imply a monthly subscription.
Payment
Subscriptions are billed in advance for each billing period. Usage-based charges and hourly work are billed after they are incurred. By subscribing, you authorize CMS Nexus to charge the payment method on file for recurring fees and applicable charges. If a payment fails, CMS Nexus may retry the charge, notify you and suspend access until the balance is paid.
Cancellation
You may cancel a software subscription at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then. Annual plans remain active until the end of the paid year. Professional services can be cancelled according to the notice period stated in their Order.
Refunds
Fees already paid are non-refundable, including partial billing periods and unused seats or capacity, except where a refund is required by law or expressly stated in your Order. Usage-based charges that have been incurred are not refundable.
Data after cancellation
After cancellation, export the data you need before the end of your billing period. CMS Nexus may delete account data after the subscription ends, subject to legal retention obligations.
Changes to prices
CMS Nexus may change prices for future billing periods. Price changes for active subscriptions are communicated in advance and apply from the next renewal.
Questions about this policy?
Reach our team through the Contact page and we will get back to you.